FAQ

1. DO YOU OFFER IN-STORE PICKUP?

Yes, we offer in-store pickup.  If you wish to pick up your firearm elsewhere, we will ship your firearm to an FFL dealer of your choice.  We are happy to ship non-firearm components to any U.S. physical address.  We will ship these non-firearm components via UPS, with signature required for delivery.

UST Tactical does NOT participate in the sale of firearms online.  Your firearm purchase will be finalized at the time that you pick up your firearm in person from our store front or from your designated FFL dealer.  You may reserve your firearm through our website with any major credit card.   For a list of FFL dealers near you, please call us at (602) 920-8922 or send us an e-mail to: sales@USTtactical.com

2. WHERE WILL YOU SHIP MY FIREARM?

If you do not wish to pick up your firearm at our storefront, we will ship your firearm to an FFL dealer of your choice.  It is your responsibility to select an FFL dealer that will facilitate the transfer of your firearm. Before ordering, please contact the dealer to ensure that they will facilitate the transfer. Please also verify their transfer fee. You are responsible for paying the transfer fee at the time that you pick up the firearm from your selected dealer.

Your selected dealer must be located in your state of residence. Please e-mail us your dealer's shipping information within seven (7) business days of your order. If you need assistance in finding a nearby FFL dealer, please call us.

3. WHAT IF UPS LOSES MY SHIPMENT?

The risk of loss and title passes to you upon UST Tactical's delivery to UPS. If UPS loses your shipment, we will replace your item once UPS declares the package lost, which can take up to eight (8) business days.

4. DO YOU OFFER REFUNDS AND RETURNS?

All sales are considered final sale.

If your FFL dealer refuses to facilitate the transfer of your firearm because you fail the required background checks, you will be responsible for an additional 15% restocking fee.

If your selected FFL dealer refuses or fails to facilitate the transfer of your firearm, or if you refuse or fail to pick up your firearm from your dealer in a timely manner, we will issue you a refund for the cost of the firearm only. You will remain responsible for the cost of shipping to and from the dealer.

5. WHAT IS YOUR REPAIR AND REPLACEMENT POLICY?

We do not warrant that your firearm or component will be free of manufacturing defects or workmanship errors. If, however, you are the original purchaser of the firearm or component and you identify what you believe is a defect or error in your product, please contact us within 30 days of your purchase to discuss having the item repaired or replaced.

6. WILL YOU ACCEPT MY CREDIT OR DEBIT CARD?

We accept all major credit cards. You are responsible for payment on all orders that you place through our website. We will not hold any orders for which we have not received payment.

7. DO YOU OFFER PROMOTIONS?

Occasionally, we offer promotions. Our promotions are subject to change at any time for any reason and without notice.

8. WHAT KIND OF CERAKOTE DO YOU OFFER?

We offer three series of Cerakote:

Cerakote H-Series: H-Series is the most durable of the standard Cerakote family of coatings and provides the best performance in hardness, wear and scratch resistance, adhesion and rust resistance. It can withstand heat up to 500f – 600f degrees and comes in the widest range of colors. Therefore, we use the H-Series wherever possible. However, it’s a two-part heat cure finish and, therefore, cannot be applied to optics and other items or substrates which cannot, or should not be cured at the required temperatures.

Cerakote™ C-Series: For high-temp applications up to 1700°, such as suppressors and machinegun barrels, Cerakote™ C-Series has no equal. It’s available in a wide range of colors to match the overall finish requirement of the firearm or weapons system. We also use C-Series to coat scopes and other optics, as well as fiberglass and items and substrates which cannot be baked. It is not as durable as the H-Series and is less scratch and wear resistant. The primary application is optics, electronics and fiberglass stocks which cannot be hear cured.

Cerakote DFAC™ (Dry Film Anti-Carbon): Is a dry film ceramic coating with special properties and attributes specially suited to tight tolerance applications and high-wear internal parts, such as bolts, bolt carriers, barrels and 1911 barrel bushings, etc… Cerakote DFAC™ penetrates the metal substrate and therefore adds minimal (.25 to .50 mil) thickness. DFAC™ came out of NIC’s industry leading Micro Dyne automotive and turbine coatings division where it has been used successfully for many years to coat automotive pistons, cylinder walls and turbine blades, etc. Cerakote DFAC™ provides outstanding anti-friction and wear-reduction properties and good rust prevention properties. In addition when applied to certain internal firearms parts, helps to reduce carbon fouling by resisting carbon adhesion, which promotes reduced maintenance, easier cleaning and improved operational reliability. DFAC™ imparts a medium grey to dark grey/black color to most steel substrates. Its primary purpose is one of functionality rather than aesthetics as the parts will “burnish” over time changing the original coated appearance of the parts while maintaining the anti-friction and anti-carbon attributes of the coating.

9. WHAT ARE THE BENEFITS OF CERAKOTE?

RUST RESISTANCE: Cerakote™ finishes have been tested in salt spray and full emersion and have withstood beyond 3,000 hours in salt spray and hundreds of hours in full emersion testing. These results outperform other finishes by over 10x. This makes Cerakote™ finishes the clear choice for marine environments and other environments subject to high humidity and salt water environments.

WEAR RESISTANCE: Cerakote™ finishes can withstand over 5,000 (5,212) wear cycles per mil (.0001). The Tabor wear test uses an 8″ abrasive wheel applied to a metal plate coated with 1 mil thickness of the Cerakote coating. In addition, Cerakote’s Coefficient of Friction is 80% less than stainless steel against stainless steel. So, when one or both moving parts of a firearm are coated you can expect a significantly longer product duty cycle or service life.

ADHESION: Cerakote finishes have an ASTM D3359 rating of 5B and can withstand a 180° mandrel bend rotation test around a 1/4″ mandrel and a ball bearing impact test of 160 inch-lbs with no cracking or loss of adhesion. This is significant performance given Cerakote’s 9H pencil hardness, which is the highest hardness rating in the scale.

HARDNESS AND SCRATCH RESISTANCE: ASTM D3363 is a 9H pencil hardness and 6H scratch resistance.

FILM THICKNESS: 1.0 mil (Cerakote DFAC “Dry Film Anti-Carbon” is .25 to .50 mil)

For more information regarding Cerakote, please visit https://www.cerakoteguncoatings.com/testing/